Privacy Policy

Last updated: 17.08.2025

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SIXTEEN 10 (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information about you when you visit our website, make a purchase, or otherwise interact with us. It also sets out your rights under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

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By using our website or services, you agree to the practices described in this policy. Please read it carefully.

At SIXTEEN 10, we are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website or make a purchase from our online store.

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SIXTEEN 10 is a UK-based business specialising in handcrafted, made-to-order timber furniture and cabinetry.
If you have any questions about this policy or how we handle your data, please contact us at:

Email: hello@sixteen10.co.uk
 

We may collect the following types of personal information depending on how you interact with us:

• Contact details – such as your name, billing and delivery address, email address, and telephone number.

• Payment details – such as card information and transaction records. Payment processing is handled securely by third-party providers; we do not store full card details.

• Account details – if you create an account, this may include a username, password, and saved preferences.

• Order information – such as details of items purchased, wish lists, returns, and order history.

• Communication history – including when you contact us by email, phone, or other means.

• Device and usage information – such as your IP address, browser type, device identifiers, and how you use our website (including pages viewed and links clicked).

• Cookies and tracking technologies – which help us improve your browsing experience and provide tailored content and adverts. You can manage cookie preferences via your browser settings.

• Professional information – if you apply for a role with us, we may collect information from your CV or application.

• In-person details – if you share information with us at an event, showroom, or in-store.

We may collect information from:

• Directly from you – when you place an order, create an account, subscribe to emails, contact us, or visit us in person.

• Automatically – through your use of our website (including cookies and analytics tools).

• Third parties – such as payment processors, delivery companies, and marketing platforms who work with us.

We use your personal information to:

• Process and deliver your orders – including payments, shipping, returns, and refunds.

• Provide and improve our services – such as tailoring your online shopping experience, remembering preferences, and maintaining your account.

• Communicate with you – including order updates, customer support, and responses to enquiries.

• Send marketing communications – where you have consented or where we are otherwise permitted by law. You can opt out at any time by clicking “unsubscribe” in our emails or contacting us.

• Security and fraud prevention – including protecting your account and detecting fraudulent or illegal activity.

• Legal obligations – such as responding to lawful requests, complying with tax or accounting rules, or defending legal claims.

• Recruitment purposes – if you apply for employment with us.

We only share your personal information where necessary and in line with this policy. This may include sharing with:

• Service providers – such as IT hosting, payment processors, fulfilment partners, and delivery companies.

• Marketing and advertising partners – to help us show relevant adverts and offers.

• Professional advisers – such as accountants, auditors, or legal representatives.

• Authorities – where required by law, regulation, or in connection with legal proceedings.

• Business transactions – in the event of a merger, restructuring, or sale of the business.

We ensure that any third parties who process your data do so securely and only for the intended purpose.

Some of our service providers are based outside the UK or European Economic Area. Where personal data is transferred internationally, we take steps to ensure it is protected to UK GDPR standards, for example by using approved contractual safeguards or transferring only to countries deemed to provide adequate protection.

We retain your personal information only for as long as necessary:

• To fulfil the purposes set out in this policy.

• To comply with legal, accounting, or reporting requirements.

• To resolve disputes or enforce agreements.

When data is no longer required, it will be securely deleted or anonymised.

Under data protection law, you may have the following rights:

• Access – to request a copy of the personal data we hold about you.

• Correction – to update or correct inaccurate information.

• Deletion – to request that we delete your personal data, subject to certain exceptions.

• Restriction – to ask us to pause processing your data in specific situations.

• Data portability – to receive your data in a portable format or have it transferred to another provider.

• Objection – to certain types of processing, including direct marketing.

• Withdrawal of consent – where we rely on your consent, you may withdraw it at any time.

To exercise your rights, please contact us using the details below. We may ask you to verify your identity before responding.

Our website and services are not directed at children, and we do not knowingly collect personal data from anyone under 16. If you believe a child has provided us with their data, please contact us so that we can remove it.

We use appropriate technical and organisational measures to protect your personal information. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

Our website may contain links to third-party websites. We are not responsible for the privacy or security of these external sites. We encourage you to review their privacy policies when visiting them.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The most current version will always be available on our website, with the date of the last update shown at the top.

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, you can contact us at:

SIXTEEN 10
Email: hello@sixteen10.co.uk